What is Rodan and Fields? How Rodan and Fields works?
Updated: December 04
Audrey Anderson
You may have heard of the Premium Beauty Company Rodan and Fields, but wondered “what is Rodan and Fields?”. And How Rodan and Fields works?
Why the beauty brand Rodan and Fields? and is it a legitimate business opportunity?
I will answer some of your questions on How Rodan and Fields Works and What is Rodan and Fields.
Table of Contents
How Rodan and Fields works
To clarify I will explain to you how Rodan and Fields works and how to become a Rodan And Fields consultant later.
Therefore I Will Answer Some Common Questions, Like:
- What is Rodan and Fields?
- How did Rodan and Fields begin?
- Rodan and Fields how much money can you earn?
- Is Rodan and Fields a legitimate Skincare Company?
- What is Rodan and Fields business model?
- Is Rodan + Fields business model a good business idea for 2020?
Rodan And Fields (R and F)is a premium skin-care company that develops, patents, manufactures and sells in the Skincare Segment “Premium Tier“ anti-ageing skin-care products.
Moreover, Rodan and Fields brand strategy was to create Dermatologist inspired skin-care products for the average person without a visit to the Dermatologist office.
Subsequently, the founders of this Premium skincare Brand are both practising Dermatologist in San Francisco, Dr Katie Rodan and Dr Kathy Fields.
How Rodan and Fields works
As dermatology students (and later as full-fledged dermatology doctors), Rodan and Fields had an intense interest in healthy skin-care skin-care.
Consequently, these two women decided to partner together several years after meeting to create a clinical-grade home treatment for severe acne. That product was Proactiv®, and it became one of the most successful acne care products in history, founded in 1995.
However, Guthy-Renker and Nestlé purchased the Skincare line Proactiv® Brand. However, Rodan and Fields went on to develop more clinical-grade skin-care products for the mass market.
“RODAN AND FIELDS” (R+F) WAS OFFICIALLY FOUNDED IN 2002.
R+F the business was acquired a year later by Estée Lauder from the founding Drs in 2003.
As a result, the Estee Lauder business strategy and growth plan for the company were to sell the skincare in high-end department stores.
Unlike the Drs previous brand Proactiv that was promoted via infomercials.
“There are great opportunities to build the Rodan and Fields business,” said Dan Brestle of Estee Lauder 2003. “Consumers today have enormous respect for knowledge and expertise. Dr. Rodan and Dr. Fields, as practicing dermatologists who treat patients every day, are accomplished skin care authorities.”
R and F WAS FIRST SOLD IN HIGH-END DEPARTMENT AND DRUG STORES
As a result initially, the R+F product line customers could purchase the skin-care skin-care in high-end department and drug stores.
The Rodan and Fields Skincare programs needed some customer interaction with the department store beauty consultant.
After that, the Drs discovered that customers who bought Rodan and Fields often did so because they’d heard about the products by word of mouth, from friends.
As a result, the first “Skincare beauty Influencers“. The doctors acknowledged this, and part of their new business growth strategy was to pay these “Skincare beauty influencers” for their SNS Marketing, and sales expertise.
How Rodan and Fields works
In 2007, Rodan and Fields took the unprecedented step of acquiring back their Company from Estée Lauder. Then reconsidered as part of their new business strategy and growth plan to skip the high-end retail stores rewarding the friends, shifting to the current business model, once more making precisely the right move at specifically the correct time.
R+F eventually turned to a direct to customer model. R+F products are no longer sold in stores. Independent Independent Independent skin care sales consultants can only sell this skin-care, and it is purchased through eCommerce.
2007 ONCE MORE MAKING PRECISELY THE RIGHT MOVE AT THE RIGHT TIME.
In 2007 Apple announced the launch of the Apple Smartphone 4GB model on January 9, 2007. SNS Social media was entering the market.
However, the doctors couldn’t possibly have known how Social Media and Online selling would profoundly change the commerce landscape, including their skin-care business. This changed the way people do business around the world now.
It followed in 2008, with smartphones— the start of Mobile Social Media and their selfie-ready cameras—were still comparatively new, as were Twitter and Facebook 2006, and Instagram didn’t exist.
That is to say Rodan and Fields, the company grew alongside all of these new technologies.
How Rodan and Fields works.
Therefore this change in sales allowed would-be consultants to sell not just to several customers in their neighbourhoods.
But to hundreds, even thousands, of virtual friends and acquaintances. Consultants who specialise using SNS and social media, phone and in-person presentations to sell products can do well.
Rodan and Fields have their headquarters in San Francisco, California.
PREMIUM SEGMENT - SKINCARE PRODUCTS
Rodan and Fields dermatologist inspired products include their own developed skincare cleansers, toners, moisturisers, creams, exfoliators, sunscreens, at-home facial tools, and derma cosmetics. R+F operates on a direct to consumer business model. (More on this topic a bit further down.)
Ultimately, Rodan and Fields aspired to offer skin-care skin-care products that are of the highest quality available on the market. Products which can contain medical and clinical-grade ingredients, developed by the research and development team at Berkley, California laboratories.
The products and ingredients that are proven to be beneficial and healthy. More recently, after five years of development and clinical trials, a new formulation of their original range has been developed for the Japanese Consumer was launched in June 2020. The Growth Strategy for this Skincare Business is to reach all 169 countries that Proactive is sold in.
See “(Learn more about how to become a Rodan and Fields consultant later in this report.)“
THE INCEPTION OF DIRECT TO THE CONSUMER
How the Rodan and Fields work is that. R and F business switch from retailing selling in stores to direct to consumer business model was an intentional decision by the founders.
Therefore it was both for economical as well as personal reasons. The founders had prompted a study at Harvard Business Review, which highly promoted the Direct Selling to the consumer business selling model.
Subsequently the direct to customer method of selling these dermatological inspired premium skincare products would allow ordinary individuals to have a stake in the overall success of the company.
Moreover not only that, but it would also empower these Influencers individuals to be their boss and shape their financial and business future in the way that best suited them.
See “How to become a Rodan and Fields consultant section” below.
IS RODAN AND FIELDS A LEGITIMATE SKINCARE COMPANY?
WHO IS RODAN AND FIELDS?
How Rodan and Fields works is that it relies on using Rodan and Fields Consultants to promote and advise the consumer.
As a result the direct to consumer business strategy becoming critical in the business world? There are 3 main reasons for this shift in thinking.
The consumer is demanding a better experience – with the rise of mobile and social media / Cloud technologies.
In other words, Consumers expectations continue to increase. More than ever, consumers are demanding a more seamless online experience.
How Rodan and Fields works? It is not a pyramid scheme
Consumers who are not informed subsequently and frequently refer to direct to consumer businesses as pyramid schemes.
Consumers buying decisions are always the result of a change in the customer’s emotional state.
While this information may help change that emotional state, it’s the emotion that’s important.
Therefore this article is to help customers understand the brand strategy and the effectiveness of this preeminent beauty and skincare product range. Source Euromonitor
For example, the internet and the powerful E-Commerce tools it brings make it easy for businesses to cut out the middlemen and go direct to the consumers (D2C Model).
While selling direct to consumers allows companies to keep the data of who is purchasing their products, and distributing the profits to the skincare consultants / Influencers.
Therefore this business requires a different pricing strategy than a traditional wholesale/retailer relationship.
As a result, many products and services are turning into commodities. Retailers often still compete on price, but it won’t be enough to save them in the long run.
However, the focus is shifting to offering a great experience instead of focusing solely on the products.
Rodan and Fields are creating experiential concept stores, teaching customers, providing personalized service, doing good in the community and much more.
IS RODAN AND FIELDS IS A PYRAMID SCHEME?
NO, IT ISN”T
Therefore by simple definition, a pyramid scheme requires any person who wants to get involved in the so-called “opportunity” must pay a fee or “INVEST” MONEY in the Company.
As a consequence, all pyramid schemes ultimately collapse. All it takes is for one member not to recruit new affiliates, or any member not paying their share of the investment to the company.
People must also recruit others into the pyramid. This is how the person makes money off of his “fee” or “investment.” (You can read more in-depth about pyramid schemes here ).
In conclusion, Pyramid schemes generally only benefit the person at the very top of the pyramid (the person who originated the process). Those below see little, if any, profit.
WHAT are RODAN AND FIELDS?
IS RODAN AND FIELDS A LEGITIMATE SKINCARE BRAND?
To clarify, if you are here because you want to find out if, “is Rodan and Fields a pyramid scheme,” ?. R+F is NOT a pyramid scheme.
That is to say, Rodan and Fields is a legal business entity that had to register its business in countries it sells in.
The USA, Canada, Australia and a very controlled Japanese regulated market.
FIRST, WHAT IS "DIRECT TO CONSUMER or D2C Brands?
How Rodan and Fields works
For Example -When a company follows this business model, it doesn’t sell its products in stores.
Firstly the business relies on individual skincare beauty consultants to market their goods with Headquarters Marketing and SNS assets. Consultants promote and sell the products directly to other individuals. Brands like Glossier, Wish
Secondly, since 2007 we have seen a dramatic uptick in the many businesses changing their marketing strategies and growth plan.
Thirdly this explosion has shifted the conventional Business consumer relationship in 2020 since COVID-19 and the fall of many retailers.
Many businesses are shifting their business models from physical stores or intermediaries to showcase their products or services, to going online.
Lastly, consumers can now order everything from cosmetic, makeup. Lipsticks, hair products, alcohol, perfume and vitamins online, direct, effectively cutting out retailers.
Likewise, today’s consumers want to own this buy/sell relationship, in a sense.
See “(Learn more about how to become a Rodan and Fields skincare consultant later in this report.)“
Rodan and Fields Skincare CONSULTANTS USE SEVERAL STRATEGIES.
To clarify “Individual Skincare Beauty Consultants” run their businesses much like larger companies; each employing various strategies to sell products to the consumer.
As a result a Consultants, sales strategy may be to talk up the products to family, or SNS Community online.
Therefor these skincare consultants may hold “product presentations” in homes or commercial POP UP spaces where they demonstrate the effects to a small group of people.
Moreover with Internet SNS marketing has become an essential tool for any Business Development to ensure successful growth strategies.
As a result, the consultant marketing strategy will often use their SNS social media accounts (i.e. Facebook, Twitter, Website, Blogs, Instagram) to reach out to potential buyers.
In short much the same as every other beauty brand like Shiseido, SK-II, Le Mer, Estee Lauder, who all promote and sell products on online using SNS Marketing.
HOW RODAN AND FIELDS WORKS?
IS IT A LEGITIMATE SKINCARE COMPANY?
How Rodan and Fields works
As a result, it is the multi-level marketing part of this business model where many people sometimes confuse with a “pyramid scheme.
However, all businesses and the stock market can resemble something like a pyramid shape. (Is Rodan and Fields a legitimate skincare business? Read on)
Therefore “PICTURE A PYRAMID”
So, for the sake of creating a better mental image, picture a pyramid.
TOP LEVEL: CORPORATION
As a result at the top point of the pyramid is the company Founders (i.e. Rodan and Fields), Board of Directors or Business Owners, corporate structure.
NEXT LEVEL: TOP-LEVEL C-SUITE EXECUTIVE TEAM | RODAN AND FIELDS
Secondly the next level down, you would find the top-level C SUITE EXECUTIVES (i.e. CEO, Chief Growth Officer, Chief Global Sales Officer, Chief Financial Officer, Chief Scientific Officer).
Thirdly below that, you would find the consultants who are “managers.”
NEXT LEVEL: SENIOR MANAGERS / REGIONAL MANAGERS (NON-MANAGEMENT, NON-DIRECTORIAL)
Finally, at the base of the pyramid are all of the regular (non-management, non-directorial) consultants.
In additional keep in mind; this is a very simplified diagram. However, it gives you a bit of an idea.
However, the majority of companies profits come from commission from sales of products. Simply the R+F Consultant will make a commission on all of the sales made by them.
HOW RODAN AND FIELDS WORKS?
IS RODAN AND FIELDS A LEGITIMATE SKINCARE COMPANY?
YES, Rodan and Fields are a Legitimate Company and Business.
HOW IS THIS NOT A PYRAMID SCHEME?
In other words, R and F independent consultants (including managers and C-Suite Executives) have no obligations to invest money in a certain amount in this company.
THE REASON IT DOESN’T FALL UNDER THE DEFINITION OF A “PYRAMID PLAN” HINGES ON TWO FACTS:
1. Skincare consultants receive an actual, physical product for their investment.
2. Rodan and Fields are not reliant on every single skincare consultant recruiting others into the pyramid.
3. Skincare consultant as an individual consultant or a service provider like a (Hairdresser, lash and brow provider, a Pharmacist who has appointments, a dentist who also does fillers and injectables ) can still make money by merely selling product.
SO, IS RODAN AND FIELDS A LEGITIMATE SKINCARE BUSINESS, BY THIS DEFINITION?
Consequently, a legitimate business is a business that does what it says it does.
Governments set business rules. And companies are required to follow those rules. Those governments and the law define what is legitimate.
You may be wondering, how Rodan and Fields works and is Rodan and Fields a legitimate skincare company?
(Interested in how to become a Rodan and Fields consultant? Keep reading)
IS RODAN AND FIELDS
A BEAUTY SKINCARE BUSINESS THAT IS CHANGING HOW SKINCARE IS SOLD?
To clarify another question that consumers sometimes ask besides “is Rodan and Fields a legitimate a business opportunity or proposition that fails to deliver what it promises to people who participate.
However, it is not necessarily a “pyramid scheme.”
As a result TPG Capital previously known as Texas Pacific Group, the private equity platform of alternative asset firm TPG, has made a strategic minority investment in Rodan and Fields.
That is to say TPG Capital sector lead for consumer investments will join Rodan + Fields’ board of directors.
TPG which is also an investor in Uber, Spotify and Airbnb. TPG found Rodan and Fields to be a credible business brand to invest in.
The Corporation Ownership
The Ownership – I took a serious look at what this company wanted to accomplish- to this date our Doctors have not taken a paycheck.
However, how Rodan and Fields works is that the Doctors had made their fortune and this time with Rodan and Fields they are in it to change as many lives as possible.
Management – How Rodan and Fields Works is that with most B2C companies founders run their companies themselves.
Likewise, with Rodan and Fields, we have a strong management team.
The president and CEO Diane Dietz came from Corporate America. Diane has a background of 19 years at Proctor and Gamble, and EVP and CMO of Safeway.
The Products – How Rodan and Fields Works – is the skincare products at the core of the business are Consumable products.
That is to say, products that need to be replaced regularly. These products are designed and formulated by our Chief Science Officer of Rodan and Fields Dr Tim Falla in Berkely California.
For instance, some ingredients are Patented to R+F.
The Industry – What are Rodan and Fields? it is a Company that is part of the Skincare Industry.
As a result, the size of the skincare industry is predicted to reach $155.8 Billion Globally in 2021 growing to $189 Billion in 2025 (Statista 2020).
In other words, having these products which treat common skincare concerns. Designed and formulated by 2 Dermatologist.
A huge reason I decided to joined the company.
No Territorial Boundaries –
Therefore how Rodan and Fields works is that a Country Territory does not bound independent Consultant.
Subsequently, Rodan and Fields are now in Australia, Canada, USA, and now Japan. As a skincare consultant, you can sell to customers in any of these countries through your online store.
Subsequently, if you choose, you can have a sales team in each of these countries to.
HOW RODAN AND FIELDS CONSULTANT EARN MONEY AND HOW MUCH MONEY?
For instance, there is no way to pin down a specific answer to this.
In other words, technically, your potential is limitless. It all depends on how hard you want to work and how well-developed your SNS | Sales | Marketings skills are or improve.
There are many Rodan and Fields consultant who choose to work at their business just part-time and make a few hundred dollars per month. Others, particularly those who advance to higher levels, make six-figure annual incomes. It’s really up to you.
How Rodan and Fields works
As a result compensation – Commission is earned on every product sold by the consultant.
Consequently, there is the benefit of unlimited earning potential.
So someone who joins today can be a top earner. I can earn above my Sponsor or coach.
Moreover, there is no stipulation that you can rise above those who joined the company before you.
The percentage earned with the compensation plan is enormous – 25% on all retail sales, 16%-31% on Club Members sales, and if you want to learn what you can earn on helping others build a business, please contact me.
To clarify – Training is provided by headquarters which is virtual or in-person at venues around these countries.
Secondly, there is also training by your sponsor or business coach—E-commerce solution tools for you to match the customer with the best products.
Thirdly there is an AI Took – to skin colour matching for our Derma Cosmetic tinted moisturizers.
Lastly, there are back-office tools and mobile apps to keep track of your business. There is a product supply chain support from head office.
To sum up, the products are shipped directly to the consumer.
HERE IS WHAT IT PROMISES TO ITS
RODAN AND FIELDS INDEPENDENT CONSULTANTS:
SO, HOW RODAN AND FIELDS WORKS?
How Rodan and Fields works – is to sell or demonstrate a product in exchange for an investment of money, as well as other materials to support the promotion of their business (catalogues, sales flyers, order forms, a Web page, etcetera)
This should make sense. After all, you have to spend money to make money, no matter what business you choose to start.
How Rodan and Fields works – is a commission is made on every item that the consultant sells
The opportunity to earn even greater commission by selling more products or recruiting new consultants in your sales team. The opportunity to advance to higher levels (i.e. manager, director) within the company. Even greater profits to earn as a manager/director.
Business Support from the parent company itself
Again, this is a simplified explanation, but you get the idea. By this description, is Rodan and Fields a legitimate skincare brand?
For these reasons, we can confidently answer the question “Is Rodan and Fields a legitimate skincare brand?” with a resounding “YES it is.”
However, I want to be honourable there are many negative reviews by former consultants on blogs that call it a not a Legitimate Business. I know that there are hundreds of thousands of verified consultants in the US alone who make legitimate money. Many are highly successful at their work.
(Interested in how to become a Rodan and Fields consultant? Check out the next section.)
HOW TO BECOME A RODAN AND FIELDS CONSULTANT -
How Rodan and Fields works
So as we’ve already alluded a bit to the answer to how to become a Rodan and Fields consultant. Individuals who want to become a consultant can do so by merely signing up. They can do this in one of two ways:
JOIN ONLINE – SIGN UP WITH AN R+F CONSULTANT |, i.e. Me
HOW TO BECOME A RODAN AND FIELDS CONSULTANT BY JOINING ONLINE:
Therefore I highly recommend you have a meeting with the Consultant you are joining (website www.audreyandersonworld.com ) and click on the “book an appointment to learn more” link.
To clarify for these interested individuals all they need information about how to become a Rodan and Fields consultant, directly from me.
Subsequently, I firmly believe that you want to get to know the consultant you are joining and their business history. They will become your business coach and mentor.
HOW MUCH DOES IT COST TO OPEN
A RODAN AND FIELDS ACCOUNT?
The only up-front cost associated with how to become a Rodan and Fields consultant is the price of the “business portfolio.”
The cost is
- USD $45
- CAN $60
- AUD $62
- YEN 6,700
- Japan Compliance requires a GAIYO SHOMEN from any non-Japanese Consultant who has done the training for Japan. This Gaiyo Shomen must be sent out to the person you are talking to about the business.
As a result – THERE WILL BE SOME ONGOING COSTS AS PART OF MAINTAINING ANY
REGULAR BUSINESS. THEY WILL BE FOR THINGS LIKE:
- Corporate Website | Shop – Consultants do not need one to sell.
- Skincare Sales flyers/brochures
- Samples
- Skincare – for personal use or demonstration purposes.
As a result – Business operating expenses and costs that are associated with attending head office meetings and events.
Operating expense cost may include gas and airfare.
As a consultant, you will probably want to use some of the products yourself. Note Consultants are not required to use the skin-care products.
However, if you purchase products for personal use, you will receive a discount or pay the wholesale price.
HOW RODAN AND FIELDS WORK?
So once you become a consultant, you begin making money on every product you sell. Consultants earn the difference between the wholesale cost of the product and the retail price.
How Rodan and Fields works
That means that, if a particular product wholesales at USD$130 and retails for UDS$190, you earn USD$60.
However, consultants have the opportunity to earn even more by advancing within the consultant hierarchy.
Moreover, advancement in the Business can is achieved by generating a particular amount in regular sales; there is no limit to the number of customers you can sell.
There for you can also promote by building your own sales team. Remember Rodan and Fields Business is only in 4 Markets at the moment in 2020
HOW RODAN AND FIELDS WORKS – CONSULTANTS HAVE THE OPPORTUNITY TO ADVANCE THROUGH EIGHT MORE LEVELS:
Active. Rodan and Fields Consultant Japan, USA, Canada, Australia
Executive Consultant,
Level 1 Executive Consultant,
The Level 2 Executive Consultant,
Level 3 Executive Consultant,
The Level 4 Executive Consultant,
Level 5 Executive Consultant
Premier Executive Consultant
There is an increase in the number of ways to earn money with each advancement. Additionally, each promotion increases the amount of commission that you can make.
(You can find a full, detailed breakdown of how much you earn at each stage here) or you can email me [email protected]
Performance bonuses Programs
ADDITIONALLY, THERE ARE SOME OTHER BENEFITS THAT YOU CAN PURSUE AS A RODAN AND FIELDS CONSULTANT:
As a result, Rodan and Fields has performance bonuses Programs
- Travel rewards
- Prizes (including product, tools for building your business and many others)
- In addition to performance leadership development opportunities. Usually, in the form of headquarters workshops, conferences, online training.
- Mercedes Car Lease Programs
WHAT OTHER PEOPLE ARE SAYING ABOUT RODAN AND FIELDS - VETTEDOOPS.COM
Where do you turn when you want to find out whether a particular product, offer or opportunity is worth pursuing? You probably ask other people who have used that product or taken advantage of that offer or opportunity before.
So that’s why I like to check out what other people are saying about a business opportunity. In this case, we look to current and former Rodan and Fields consultants.
Hopefully, their experiences will help you make an informed decision as to whether this opportunity is right for you and answer the question, “Are Rodan And Fields a scam?”.
I turned to consumer rating Websites to conduct our research. Some of these include Glassdoor.com, TrustPilot.com, RipOffReprt.com, BBB.org (The Better Business Bureau) and many others.
BETTER BUSINESS BUREAU:
On the Better Business Bureau (BBB) website, Rodan and Fields had an A+ rating. There were 89 customer reviews, and of these, 67 were negative reviews.
To help answer the question “is Rodan And Fields a scam?”, we looked at many of the negative reviews on the BBB website.
Many of the negative reviews said they were “ripped off” and” charged without ever placing an order”. It seems the majority of negative reviews are from customers who say they were “fraudulently” charged for goods not received.
I saw no reviews from consultants when I was investigating the brand.
GLASSDOOR.COM CONSUMER RATINGS:
This site asks users to rate their experience working with R+F out of a total of four stars. The company had an overall average ranking of 3.9 out of 4 stars and a total of 234 reviews.
PROS:
So the most common “pros” about working for R and F included the high quality and effectiveness of the products, the ability to work as little or as much as you want to, the ability to work from home, being able to work independently and shape your own business and the extra “perks,” such as the ability to earn prizes (i.e. vacations).
CONS:
Likewise the most common “cons” included difficulty selling products that have such a high price tag (hard to find customers with discretionary funds), a “cutthroat” or “mean girls” culture among sales consultants and ongoing pressure to push the products actively and/or to recruit new consultants.
Many also commented that the only way to make significant money was to recruit new consultants continually. Merely selling product didn’t bring in enough income for time spent.
However, there were also a significant number of reviewers who stated they couldn’t think of any “cons” to working for R+F.
YELP.COM CONSUMER RATINGS:
Reviews on this site were less than flattering. However, there were only ten, so more information might be needed before passing judgment based on this.
Of the ten reviews posted, eight were posted by customers who bought a product, NOT R+F consultants.
MORE THAN HALF OF THE REVIEWS FROM CUSTOMERS STATED THAT THEY WERE UNHAPPY WITH THE SERVICE THEY RECEIVED FROM R+F. REASONS CITED INCLUDED:
- That the individual was not aware that being enrolled in the company’s “preferred customer” program (which automatically ships your product and charges your credit card monthly) without permission.
- Asking to be removed from the “preferred customer” program but being denied.
- Rude treatment when speaking to representatives by phone.
- Not having calls or emails answered/returned.
- Problems with a product (product not effective, burned skin, etcetera.)
- Waiting extremely long periods to receive promised refunds.
- Being denied refunds that customers felt they were entitled to.
- Products being too expensive.
NOT MANY CUSTOMERS LISTED AND “PROS,” BUT THOSE WHO DID CITE REASONS LIKE:
- Products were satisfactory or better and performed as expected.
- Local sales consultants were attentive and helpful.
- The one that was made by a former consultant (who rated her experience 1 star out of 4) regarded her business kit. She stated: “Horrible help getting started. I have been waiting for three-plus months for the kit refund. And I am retaining kit because not once did I get the proper guidance when I called. When I decided to return the kit, not ONE person asked me why or if they could help. And today, AGAIN, I am being told a different story as to where the refund is. Another example of a company that takes your money but have a million excuses for the ‘check is in the mail’.”
- The other former consultant (who also rated her experience 1 out of 4 stars) stated: “Once you sign up as a consultant, no one will actually help you. They will screw up your orders, subscriptions and won’t help you return your unwanted products because they enjoy screwing people over and earn money.”
INDEED.COM:
Former consultants post on this site so others can answer the question, is Rodan And Fields a scam?
Here, we found 124 reviews by current and former R+F consultants. The company had an overall average rating of 4.4 stars out of 5.
PROS:
The most common “pros” we found by commenters on Indeed.com included: high-quality products, supportive culture, great perks, lucrative for those who work hard, independence, flexibility to work own hours and great opportunities and incentives for advancement.
CONS:
There weren’t many “cons” listed on Indeed.com. Of those cons that were, the most common included:
Pay not commensurate with the amount of work required to get a business started.
It wasn’t easy to rely on R+F income to sustain in areas where the cost of living is high (i.e. large cities)
A significant number of reviewers listed no cons.
We found no R+F reviews on TrustPilot.com or ConsumerSearch.com.
VETTEDOOPS - THEIR VERDICT ON IS RODAN AND FIELDS A LEGITIMATE BUSINESS
We rarely see so many reviews of a business opportunity express no “cons” as we did with the Rodan and Fields reviews we read. We found this impressive.
In additional we feel that we cannot entirely discount the overtly-negative Rodan and Fields reviews we saw on Yelp.com.
However, we also think that this must be weighed against the fact that there were only ten total reviews in total, perhaps not a large enough sample to create an accurate overall picture.
IN Conclusion – VEETEDOOPS
To summarise our opinion, we were exceptionally impressed with the company’s products. However, some users experienced bad reactions to some products; this no different than one would find with any other cosmetic products.
We do some concerns about the R+F “preferred customer” program. Some customers reported having deceptive techniques used to sign them up. Others said they signed up and it was utterly unknown to them.
Subsequently, these customers reported having problems getting refunds for products automatically shipped and charged to them.
FOR THIS REASON, WE STRONGLY URGE ANYONE CONSIDERING BECOMING A RODAN AND FIELDS SALES CONSULTANT TO BE AWARE OF THIS. MAKE SURE THAT AS A CONSULTANT, YOU:
- Have a thorough understanding of how the preferred customer program works
- Fully explain the details of this program to your customers, including their obligations and what the refund policy is
- Ensure that they understand How Rodan and Fields works
- Act ethically and don’t sign customers up for the program without their knowledge or consent
- Additionally, remember: as a consultant, you are also a customer of Rodan and Fields. It’s up to you to do your due diligence when purchasing from the company. Learn and understand your rights and responsibilities as a customer, including what you can and can’t get a refund for.
FINALLY, ONCE AGAIN:
IS RODAN AND FIELDS A LEGITIMATE SKINCARE BUSINESS?
Yes, it is. However, as stated above, some consultants call it a scam on blog comments. It appears that the majority of consultants have a positive experience with the company.
IS RODAN AND FIELDS A LEGITIMATE SKINCARE BUSINESS?
YES!!!
Audrey Anderson Linkedin – Australian – New Zealand Growth Director at Mersol & Luo
Independent Consultant Rodan + Fields Japan CID 74526520